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■ What is YOUXIN?
■ What does YOUXIN offer?
■ How do l contact you?
■ What are your working hours?
■ How do l send an inquiry?
■ What about product pricing and specifications?
■ What kind of quotes do you give?
■ Do you provide free samples?
■ What is a minimum order amount?

■ How do l pay?
■ Which transportation method could l select?
 ■ How do you keep my contact information secure?
■ What is your product warranty policy?
■ What shall l do if l encounter problem with products bought from you?
■ Can l become an exclusive distributor of YOUXIN products in my area?
■ Can you supply OEM products under my brand?
 
What is YOUXIN?
Ningbo Youxin Optic-Electronic Technology Co.,Ltd,a leading Chinese manufacturer and exporter of fiber optics,CATV and LAN products around the globe

What does YOUXIN offer?
We offer the whole range of best quality products,with fast and on time delivery at competitive prices.You don’t have to shop out searching for best quality/ price ratio products.You can find them all here

How do l contact you?
Our customer service team is always ready to deal with your problems and issues.We speak Chinese,English,Spanish & Russian langusges.Don’t hesitate us by phone,Fax or E-mail:
Tel:+86-574-89118317
Fax:+86-574-89118315
Mobile:18606600677
E-mail:youfibercable@youfibercable.com

What are your working hours?
Monday-Friday,10:00-18:00(Beijing time.GMT+08:00)

How do l send an inquiry?
The most effcient way is to forward your inquiry to our e-mail address.For convenience,you can also leave the message in the Product catalog section of our website next to the product you are interested in.Please,input your name,country,e-mail,phone,product speciflcations and desired quantity,A designated manager will get back to you within 48 hours

What about product pricing and specifications?
Prices and specifications are subject to change without notice.YOUXIN reserves the right to correct any typographical errors. The flnal prices and specifications are reflected in the PI (proforma invoice),which is issued in response to your purchase order.

What kind of quotes do you give?
We quote USD prices FOB Shanghai / Ningbo. The freight is calculated separately based on transportation means, size and weight of shipment.

Do you provide free samples?
Yes, some low-value items are offered as samples free of charge. A buyer assumes all shipping costs in any case.

What is a minimum order amount?
A regular (not sample) order should be, at least, USD5,000. However, a sample order has no such limitation. A MOQ(minimum order quantity) may also be applicable (depending on product type)

How do l pay?
We accept T/T in advance payment. Normally, we require 50% down payment at the time of order and 50% before shipment. In some cases, we accept L/C, or provide credit to the most valued and reliable customers. We also accept PayPal payments

Which transportation method could l select?
By express, by air, by train, or by sea. You appoint a forwarder, or we choose the best one for you 


How do you keep my contact information secure?
We take our customers' information seriously and keep it confidential. We never share this information with any third party

What is your product warranty policy?
All YOUXIN products carry a 12-month warranty. Under no circumstances will YOUXIN be responsible for any damage beyond the replacement cost of the defective merchandise 

What shall l do if l encounter problem with products bought from you?
Please, don't open or try to fix the problem yourself. Contact an appropriate manager without delay, submit inspection report or problem description. We will do our best to help you solve the problem or replace the product

Can l become an exclusive distributor of YOUXIN products in my area?
Yes, it is possible if we don't already have a representative in your country(region). The best start is to prove your good intentions with several regular orders over a period of time
 

Can you supply OEM products under my brand?
In some rare cases, depending on our relationship and annual volume ordered. As a rule, we sell all products under YOUXIN brand name

    Links:

Technical support: Ningbo Youxin Optic-Electronic Technology Co.Ltd.

Phone:86-574-89118312 86-574-89118317 86-1860-6600677 Fax:86-574-89118315
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